Transform every conversation into actionable insights with AI-powered call analysis, real-time transcription, and intelligent performance dashboards.
From audio capture to actionable insights - see how TalkDesk transforms every conversation
We capture your call audio—either in real-time or after the call ends. Integration is flexible: you can connect calls from your CRM, call center platform, or custom setup using multiple supported methods.
Once we have the audio, we transcribe the conversation and separate speakers using diarization. This ensures every word is accurately attributed to either the agent or the customer.
The transcription is analyzed to extract:
A wide range of quantitative metrics, not just words—allowing rich filtering and visualization in the dashboard
Talk Desk performs a deep sentiment analysis throughout the call. You get:
This allows you to track frustration points, celebrate positive experiences, and coach agents accordingly.
Every call is evaluated using a custom Quality Manager form, adaptable to your specific goals:
Forms are based on True/False/Not Applicable answers, making scoring easy and consistent. Evaluations can be:
Example: Want to track "Did the agent convert the lead?" Your dashboard will show conversion rates broken down by agent, team, project, date range, and more.
VoC automatically extracts and classifies customer feedback into tags and themes.
Example: If many callers ask about delivery times, the system:
This module extracts key structured data from the conversation. You simply create a custom form with the fields you need, and Talk Desk:
Example: After a sales call, the form can capture budget, interest level, and contact info automatically.
All insights are visualized in a powerful dashboard where you can filter by date, agent, topic, outcome, and more.
With our "Chat with Your Conversations" feature, you can ask questions like:
"How many leads were converted last month?"
"Which agent had the highest positive sentiment score?"
Seamlessly deploy across your organization with powerful integrations and flexible deployment options
Get actionable insights the moment your call ends, not days later.
Data-driven coaching based on actual conversation patterns and outcomes.
Teams see 40% improvement in conversion rates within 30 days.
Start analyzing your conversations today with quick setup and 24/7 support.
Join thousands of teams using TalkDesk to turn every conversation into a winning opportunity.